Privacy Policy
Effective Date: September 08, 2025
Company: Racket Express (“we,” “our,” “us”)
Website: https://racketexpress.com
Racket Express values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our WooCommerce online store and door-to-door racket stringing and shipping services.
1. Information We Collect
We may collect the following information when you interact with our website or services:
- Personal Information: Name, email address, phone number, shipping and billing addresses, payment details (processed securely through third-party providers).
- Order Information: Details about the products/services you purchase, including racket stringing preferences and shipping instructions.
- Technical Data: IP address, browser type, device information, and cookies to improve site performance and customer experience.
- Account Information: If you create an account, we may store your login credentials and order history.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders placed through our WooCommerce store.
- Generate shipping labels and coordinate door-to-door delivery.
- Communicate order updates, shipping notifications, and customer support.
- Improve website functionality, personalize your shopping experience, and analyze site traffic.
- Comply with legal obligations, fraud prevention, and payment security.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share information with:
- Service Providers: Shipping carriers (e.g., UPS, USPS), WooCommerce payment gateways, and IT providers that help operate our services.
- Legal Compliance: If required by law or to protect our rights, safety, or property.
4. Cookies and Tracking Technologies
Our WordPress site and WooCommerce store use cookies and similar technologies to:
- Keep your shopping cart active.
- Save your preferences for faster checkout.
- Collect analytics on site usage (e.g., via Google Analytics).
You may disable cookies through your browser settings, but some site features may not function properly.
5. Data Security
We implement industry-standard safeguards to protect your information. Sensitive payment data is encrypted and processed by secure third-party payment processors.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Request a copy of the data we hold about you.
To exercise your rights, contact us at [Insert Contact Email].
7. Data Retention
We retain order information as long as necessary to fulfill services, comply with legal requirements, and maintain transaction records.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Racket Express
Email: contact@racketexpress.com
Phone: 904.896.4435
Address: Ponte Vedra, FL